General terms & conditions

All transactions are processed in Canadian funds. We accept the following credit cards: Visa and MasterCard. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

We do our utmost to ensure that stock levels indicated on our website are accurate, but errors do occur!  If part or all of your order is unavailable, we will give you the option of waiting until it becomes available, or receiving a refund for the items that are unavailable.

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase.

Shipping Time -- Our goal is to ship within 48 hours of order placement. However, please be patient as unforeseen circumstances do occur.

We cannot guarantee when an order will arrive.  We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Most order will ship via Fedex (approx. 3-5 business day delivery) for a $10 flat rate to most of Canada.  Additional shipping charges may apply for rural & remote locations, e.g. Northern Provinces.  We will contact you with a shipping invoice prior to shipping in such cases.

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the incorrect price.